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Frequently Asked Questions

How do I search for products?

You can search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page.

If, for instance, you have a specific brand of Smart Watch, you can look under the “More” tab and click on the brand of your watch to see what’s available that would fit your particular watch brand.

When you find a product you’re interested in, simply click the product name or the product image for more details.

Another way to narrow your search is to select one of the categories like “Luxury” or “Best Sellers”.

How are my shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How can I see the prices in my own local currency?

The web site is “currency dynamic”. In other words, it detects from your IP address what country you are in and should automatically adjust prices to reflect your local currency. Just to be sure, in the top-right hand side of the page, there is a handy “drop-down” currency selector. You should check that and make sure it reflects your home currency before shopping.

What is Buyer Protection and how does it affect me?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

Where are my products coming from?

Highline5.com sources a wide and diverse range of products from various manufacturers and reputable distributors around the world. In most cases, these distributors will ship directly from their locations to you at our request. This is one way we strive for the fastest possible shipping times.

Who owns Highline5.com?

We’re a family owned and operated company based in Australia with affiliates and business partners throughout the world. When you communicate with Highline5.com, you’re talking directly with members of our family and dedicated team of employees at our head office, situated near the world-famous Bondi Beach in Sydney.

What kind of warrantees or guarantees with regard to the quality of products will I receive when I buy from Highline5.com?

While there will always be retail and consumer regulations protecting consumers in place, these will vary, sometimes drastically, depending on where in the world you live. For this reason, we’ve designed our own policies regarding return, refund, replacement and other methods of ensuring customer satisfaction that either match, or in most cases are BETTER than those that are regulated by the governments of the many and varied locations that we ship to. After all, happy customers are often returning customers so it makes good business sense for us to be flexible and reasonable with regard to consumer satisfaction.

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