We understand that Internet shopping has unique issues. This can be an impulse issue, or an unintended mouse click.
For this reason all orders have a 12-hour (change or cancel) window. However, once the packaging and shipping process has begun, the order must proceed as it was committed in good faith, and will not be able to be cancelled or changed.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We will not be able to issue a refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page of our web site. Please note that a “request” for an exchange or refund is not a guarantee that this will happen, however we can guarantee that we will give each request our full and detailed attention and communicate with you in a timely manner to determine the problem and offer potential solutions to resolve the issues. Each situation is unique, as are our customers.