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Shipping & Delivery

FREE SHIPPING

We excited when we spot an opportunity to bring our customers great value and better service. That’s why, when you select products that come from our warehouses in China, we can offer FREE SHIPPING by ePacket or EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services, however, there are some locations to which we are unable to successfully deliver. If you happen to be from one of those locations, we will contact you to see what options we may have to get your products to you (additional fees may apply).

CUSTOMS

Each country has very different Customs regulations and often those also involve import fees or duty. It’s impossible for us to access that information as all countries are free to update or change those policies and fees at their own will.

For that reason, we can only handle whatever costs it will take to get your chosen products to your own country’s border. If your own Customs service applies any additional cost in order to release your products to your care, those costs (if any) would be your own responsibility to manage.

By purchasing our products, you consent that one or more packages may be shipped to you and you may incur Customs fees from your own government when products arrive in your country.

SHIPPING TIMES

Shipping times vary by location. These are our best estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. Occasionally, due to “free shipping” offers, tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. We try to minimise this where possible but it’s not always possible as products may be coming from multiple warehouse locations.

Further Questions?

If you have any other questions, please contact us and we will do our best to help get you the right answers quickly.

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