THE USB CHARGING DOCK FOR FITBIT ACE – ALTA
FREQUENTLY ASKED QUESTIONS (& ANSWERS)
If I’m browsing around for a USB Charging Dock for Fitbit Ace – Alta, why would I choose to buy it from Highline 5 instead of anyone else?
We select products, like the USB Charging Dock for Fitbit Ace – Alta, with similar care that we choose the manufacturers that supply them. Above all, we only stock items from “good track record” suppliers with a solid history of high quality and customer satisfaction (4 stars or better).
Does this product meet all manufacturing standards?
We operate in countries like Australia, US and UK where the highest product standards exist. Therefore, we stake our reputation on the quality of products like this USB Charging Dock for Fitbit Ace – Alta. We guarantee that these products not only come with the highest quality-control measures in place, but are backed up with money-back or exchange policies to ensure your satisfaction.
If I purchase the USB Charging Dock for Fitbit Ace – Alta, are there any additional fees or taxes to pay?
Every country has different policies regarding consumer and import taxes, however we try to include each of the charges in your final purchase screens (and receipts) before and after purchase so you can see everything declared properly.
US $14.00 seems like a good price. If the product it’s so good, why is the cost so low?
We order massive volumes of stock from all over the globe and receive bulk discounts from manufacturers that the public can’t access. In other words, we save and pass on the savings to you.
Can I share my opinion on the purchase?
Absolutely! We welcome your feedback and reviews on any product. You can do that from the product page concerning any individual item. In addition, the reviews are REAL and they influence what we stock (or drop) in our product lines.
If this item doesn’t meet my expectations, could I get a refund?
We provide as much information and pictures of each product as possible so you can make valid judgements about each product before purchase, however, if after receiving your item you’re still not happy with your USB Charging Dock for Fitbit Ace – Alta, you can of course ask for a refund or an exchange. After that request, we will give due attention on each requests own merits and we’ll do whatever we can to make sure you’re satisfied.
PURCHASE & RETURN of your USB Charging Dock for Fitbit Ace – Alta
- If the package containing my item is damaged in transit, can I get a refund?
Yes! We take great pride that goods are shipped in good order. In other words, if the product arrives damaged and can’t live up to its promise, we’ll be glad to refund or replace it.
- Do you pack the orders properly?
To save cost (and time) most products ship to you directly from the manufacturers. It’s in their best interests to make sure that they ship your goods in safe and protective packaging. Therefore we work with them to set a high standard for these materials. We want, as much as you do, to have your purchase arrive safely and quickly.
- I made a mistake during the online ordering process. Can I get help to fix the problem?
You’re human! So are we! If you messed up, just contact us as soon as possible and explain the situation. We want you to enjoy your experience with us. Above all, we’ll do everything possible to help you sort it out.
- Will the delivery time be as long as indicated when I purchased?
We calculate the delivery time as accurately as possible. However, there are external factors influencing your delivery that we can’t control. We ask that you’re patient and realistic about your expectations. Of course if you think it’s taking too long, let us know and we’ll do what we can to help.
- Ok, I really like the product, but online shops can sometimes be fake. What safeguards protect me from those problems here?
You’re quite right. There are nasty people out there. At Highline 5, we’re governed by the retail laws of ALL the countries we deliver to. Our payment gateways are GUARANTEED and all of the secure payment systems favour the consumer in case of any dispute. In conclusion, you can buy in total confidence with Highline 5 (or your money back).
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